Mystery Shopping is a tried and true method to drive process and tactical improvement.  Our goal is to find your team doing things right and coach them to do even better.  We offer progressive guidance based on firsthand experience with remarkably successful dealership Internet and BDC operations.

In addition to shopping your dealership we offer competitive shops where we also submit leads to your market competitors so you can keep pace with their strategies and tactics.

There are two levels of mystery shops available:

Shop & Share - this economical model provides a professional shop with full access to the results including recorded voicemails so you can gain awareness and implement changes based on your experience.

Shop, Share, Grade & Coach - this full featured level provides a professional shop and full access to the results while also providing progressive coaching through a graded report and live web-conferencing to teach proven practices to your team and instill confidence in handling leads better on a continual basis.

If you’d like to learn more about this service please contact us at mysteryshop@kainautomotive.com and let us know you’d like to hear how this tool can drive exceptional results.